Return and Exchange Policy for Perfume Store:
1. Duration of Replacement and Refund:
- Customers can request replacement or refund of products within a period of 7 days from the date of order receipt.
2. Replacement Procedure:
- Customers must contact us via WhatsApp within 7 days from the date of order receipt.
- The product must be in its original condition, and a video or image illustrating the product"s condition (unopened outer packaging) must be attached. The customer bears the shipping cost amounting to 30 Saudi Riyals.
3. Refund Procedure:
- Customers should contact us via WhatsApp within 7 days from the date of order receipt.
- The product must be in its original condition, and a video or image illustrating the product"s condition (unopened outer packaging) must be attached. The customer bears the shipping cost amounting to 20 Saudi Riyals, which will be deducted from the refunded amount.
4. Compensation for Store Errors:
- In case of a mistake by the store, such as receiving a different perfume than ordered, leakage, or breakage, the customer will be compensated. Contact must be made within 7 days from the date of order receipt, and clear video and images of the defective product must be provided for prompt resolution.
5. Store"s Right to Cancel Orders:
- The store reserves the right to cancel an order and refund the full amount paid by the customer in case perfumes are unavailable or due to technical issues.
6. Conditions for Product Return:
- If a customer wishes to return products for any reason (and the outer packaging has been opened), the return request will be rejected because the product was not in its original condition. It is important to note that this policy aligns with the regulations of the Ministry of Commerce regarding perfumes and cosmetics.
- To ensure customer satisfaction, Anan Store reviews returned products, and a 25% deduction from the total order may be applied after thorough examination.
7. Processing Time:
- The process of returning perfumes by the shipping company takes between 3 to 8 days.
- Financial refunds take between 7 to 14 days to be processed.